FAQ

Trading & Guide

• Place An Ad Rewards
• Which are the more secured payment methods？
• How to Place an Ad?
• Why is it that my BTC transacted price is different from the ad.

How to buy Bitcoins

• How to buy Bitcoins
• I do not know how to make the payment.
• What happens if I have accidentally labelled the transaction as completed but haven't yet to pay.
• I have already placed the order but am unable to make the required payment within stipulated period.
• I have already made the payment but haven't yet to indicate “already paid”
• I did not get a response from the seller after payment.

See all 8 articles

How to sell Bitcoin

• How to sell your BTC
• How does the BTC custodian work?

Recharge and withdrawal

• How to Top Up?
• How to perform an withdrawal?
• What happens when withdrawal was done to the wrong address?
• When I transfer tokens from Coin2World wallet to other wallets, how do I check if the transfer has been completed?
• How do I check my account after transferring to Coin2World wallet?

Fee

• Fee Structure

How to deal with trade disputes

• What happens if buyer is non-responsive?
• What to do in event of dispute?
• What is considered as fraudulent behaviour?
• How do I identify a fraudulent behaviour?

Common Questions

• To avoid fraudulent spoof SMS messages
• Rule description
• I did not receive the SMS verification.